MTN *****s
<p>My father in law is a long time MTN Customer, for yearss he was paying hiss MTN bills always on time, suddenly MTN Slams him with a more than R5000 bill. This is due to them charging all of a sudden out of bundle data rates when his data was finished, Firstly he wasnt notified about the data that is finished and secondly his contract had an agreement that no out of bundle data would be used after the in bundle data is finished.</p> <p> </p> <p>Now MTN has cut of his lines and demands payment to reconnect.</p>
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MTN South Africa's replyOfficial
27 Sept 2016, 14:03Good Day Andries Kruger
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our records the credit of R5,171.21 was passed towards the account on the 2016-09-23
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply27 Sept 2016, 14:03
Official
Good Day Andries Kruger
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our records the credit of R5,171.21 was passed towards the account on the 2016-09-23
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***
Best regards,