1 reviews | Active since Jun 2016

21 Aug 2018, 20:43

MTN , they are *******.

So monthly I have to call in MTN and deal with their *********** staff and their system that is always down. MTN always give me half of the data that I'm suppose to get, on top of that they deduct more on my account than what they are suppose. This company is a joke not to mention that you guys are *******.

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Replies (1)
MTN South Africa
MTN South Africa's reply23 Aug 2018, 13:07
Official

Good day Sifiso

Thank you for bringing this to our attention.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been referred to the management of our Billing team for urgent attention. We will investigate and feedback to you with a way forward.

Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.

Regards

Mazwi Zuma

Complaints Management

Best regards,