MTN theives

On 14 February I purchased 40gb day time and 40gb night time data for R299 on the MTN app. I paid with my bank card and they money is out of my account. The data never loaded and they told me there was a problem with the app but it would get loaded that day. To date (26 Feb) there is still no data loaded. I have sent proof of payment, last week was told I'd be refunded, still hasn't happened. So I've paid for a product not received. For over a week I have been requesting a manager to phone me. That hasn't happened either. Call centre agents are more useless than wet toilet paper. The chat function on X only knows how to type "we are sorry for the convenience caused" but have done nothing to rectify it. Have been into stores to log it and even they don't come back to me. This constitutes as theft!!! To log a ***** case with MTN you need to take a day off work to get all the documents they require so that's not an option either. I have phoned in daily trying to get this resolved. I have also requested a xancellation quote to which nobody has bothered to send me. Customers are not treated well at all!!!!