1 reviews | Active since Sept 2021
MTN T.H.E.F.T!! /*******!!./ WARNING!!!!
On 25/5/26 I was debited R796.79 for an 'upgrade' I did not want nor initiated.
My monthly bill with you is normally around R446 each month prior to this.
I called your ***** line on the 25/5 to report this, the person I spoke with found that there was an upgrade inititiated in April. I did not do this.
They advised this will be escalated and the uprgade will be cancelled.
I have now received an update on my case: BA Account Number BA***, Your Case BO*** is
"Y'ello ***** ****,
Thank you for contacting MTN.
Kindly note that for assistance with the cancellation of your contract, you will need to be in touch with our Retentions Department.
You may contact MTN on 135 and kindly request to be transferred to the Retentions Department for further assistance. Please note that their operating hours are from 08:00 to 17:00, Monday to Friday.
Thank you for your continued support.
Kind Regards CXO Back Office T.s.h.o.l.o.f.e.l.o. M.a.s.i.k.i.t.o. Ref:MSG***_mvS0zAESAWVbFWx3i2"
Why do I need to make another call???
Please return my money, I have been harrassed on multiple occassions taking an uprgrade,
I feel that one of your agents has commited *********.
Get my account back to what it was and REFUND ME TODAY
You have take my money causing a separate debit order to bounce.
My car does not have insurance due to your T#H#E#F#T.. F#R#A#U#D
You have take my money causing a separate debit order to bounce.
My car does not have insurance due to your T#H#E#F#T.. F#R#A#U#D
I was charged R796. 79this month but I did not request a change in my contract
My monthly mtn bill is normally around R430. Please refund me and return my subscription back to what it was. If you cannot do this please cancel all my contractsPlease refer to Y'ello! Thanks for using MTN. Your request with ref no *** has been completed. Download the new MTN App:
I was charged R796. 79this month but I did not request a change in my contract
My monthly mtn bill is normally around R430. Please refund me and return my subscription back to what it was. If you cannot do this please cancel all my contractsPlease refer to Y'ello! Thanks for using MTN. Your request with ref no *** has been completed. Download the new MTN App:
Was promised a call back on 29 May by a supervisor
This did not happen
Promised a callback once again
MTN your stories are inconsistent
Resolve this
Was promised a call back on 29 May by a supervisor
This did not happen
Promised a callback once again
MTN your stories are inconsistent
Resolve this