MTN *****, THEFT, and ************** and HORRIFIC Service

We are terribly disappointed, and highly disgusted by MTN's severe lack of interest in resolving our issues. We have been trying to upgrade 2 numbers for 6 months, but also looking for specific size packages, or nearest. But its seems after speaking to 5 different people, including the area manager who has been very unprofessional, and absolutely useless at resolving anything. We are still waiting for the upgrades, and paying heavy prices for MTN's ***** up.

We have been paying nearly double in our private account. Then were told by MTN staff that to get better deals, to convert to a business account. So we did, BUT, we informed MTN staff that its a new business and therefore its still walking and not yet flying. However, they said they can still try.

Which they did, and our private account was transferred over to a business account. Now here's the issue on that front. The account transferred, but all the numbers started acting up. One number got 10 gigs data, one stopped working, another keep saying there is no funds to make a call, and that's MTN to MTN, and then another one stopped working. Then the data number that has 400gigs, stopped and says we ran out of data, after 2 weeks, and we don't even use 150 gigs in 2 weeks, so how was 400 gigs used up in 2 weeks? Then we received a new invoice for over R4800 after we paid a MTN invoice R4800 plus the previous week, then this new invoice showed a grand total of R7000. This is *****, and if this is not resolved, I WILL be laying cases of ***** against MTN, and MTN stores, including a ******** case of theft for devices not being replaced when it was less that a year old and stopped working.

Then a Samsung A52 that was handed in to the cascades MTN in pietermaritzburg and then disappeared as we never got feedback. After months, of me asking about it, and have ALL screen grabs on whatsapp from this, I got a message from the cascades area manageress that it wasn't fixed due to physical damage. This is *****, because we handed in a phone that had NO damage and only didn't charge or wouldn't turn on. There was no physical damage. Still no joy. Then she sent us a form to make an attempt at proving it, but the name and details on it, was NOT our name or our details.

MTN Vryheid, and MTN Cascades store staff have done little to resolve all this except give me excuses. 6 Months later, we still waiting, and with farm more problems that we had. We are now very angry that MTN has not concept of customer service and simply doesn't care about customers who have made requests, and have been patient for 6 months waiting for upgrades, and nearly a year for a replacement device. We are NOT paying R7000 for MTN's ***** up. This needs to be resolved and a new properly resolved invoice sent to us for payment.

To top it all off, we were told by the MTN business section we are supposedly not "earning" enough for the business account. Yet its all been transferred and cannot be transferred back. SO WHAT THE HELL IS GOING ON? MTN staff have absolutely no clue what they are doing. The incompetence is staggeringly bad. In ALL my years of being a manager, and even small business owner, I've never seen this level of incompetence or "couldn't care less" about the customers attitude. I guess MTN really does chase their clients away and we feel fully discriminated against.