RJ
Ryan J
1 reviews | Active since Jan 2014
18 Dec 2018, 20:16
MTN - THEFT
I was charged for dialling your toll free number of 135. I am a contract holder.
Additionally when my contract airtime is credited to my account , my prepaid data bundle is then left in limbo and that data is wasted (therefore my hard earned money is wasted).
I have been waiting a full month with countless reference numbers and with ZERO help. Not even the person that assists MTN customers on this website has contacted me, tried once, I responded, then she/he gave up.
I will cancel my contract when it expires and I urge everyone not to sign a contract with MTN.
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Replies (1)
MTN South Africa's replyOfficial
20 Dec 2018, 07:03Good day Ryan
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply20 Dec 2018, 07:03
Official
Good day Ryan
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,