JC
Jeveshnie C
1 reviews | Active since Feb 2018
02 Jul 2018, 00:23
MTN THEFT
My account is still being debited one and a half years after my contract has ended with MTN. This contract was supposed to cease in November 2016. I called the call centre one month before it could end and gave notice i was assured that it would end. I disposed of the sim catd because i and no need for it. There has been no activity on that number ever since so why is my bank account being ********ly debited by MTN!!! I will not rest until all the money taken out of my account since then is returned to me. I have read many bad reviews on MTN not removing debits from their clients accounts. This is a **** and their name must be dragged through the mud for sure. I want MY MONEY OR ELSE!!!!
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Replies (4)
MTN South Africa's replyOfficial
02 Jul 2018, 05:44Good day Jeveshnie,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have forwarded you complaint through to our cancellations management for assistance. Should you wish to contact them directly, you can dial 135 and select option 4.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply02 Jul 2018, 05:44
Official
Good day Jeveshnie,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have forwarded you complaint through to our cancellations management for assistance. Should you wish to contact them directly, you can dial 135 and select option 4.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
JC
Jeveshnie C's updateReviewer Update
03 Jul 2018, 11:04Good morning Ishie thank you for your reply. You have not addressed my issues as I would have wanted you to. I am still highly irate more so after calling customer care on the number you provided. I was merely told my query will be escalated. I was also told that there is a record of me calling in 2016 however the consulant must have not understoo what i wanted so a note was placed on the system stating customer num to be cancelled or go onto prepaid? What nonsense is this? I was never contacted to clarify but its so convinient that to the benefit of MTN my account has been debited for 21 months! There is no history to show usage on that sim. I want my refund asap think I have been ****** enough. The contract number in question is ********** 182 please see to it that my hard earned money is returned because I will not walk away from this . I was transferred to the retentions department to cancel my number completely which is exactly what i did in 2016 the lady said to me i must wait for 1 month for it to be cancelled!!! Which means i will be billed of course. So money will be ****** from me for the 22nd time. I want you to address all my issues on this public forum. I want other unsuspecting cutomers to become aware of this **** and think twice before signing up with MTN. I spoke to Jabililsile Madiya Ref: 1- ********** 8546 regarding refund and i spoke to Hadifele Lekgepho Ref: ********** 72 regarding the cancellation of my number she paid she migrated it to prepaid to avoid me being billed I'd like to see that. Please treat this as urgent and handle my case personally. Regards
JC
Jeveshnie C's update03 Jul 2018, 11:04
Reviewer Update
Good morning Ishie thank you for your reply. You have not addressed my issues as I would have wanted you to. I am still highly irate more so after calling customer care on the number you provided. I was merely told my query will be escalated. I was also told that there is a record of me calling in 2016 however the consulant must have not understoo what i wanted so a note was placed on the system stating customer num to be cancelled or go onto prepaid? What nonsense is this? I was never contacted to clarify but its so convinient that to the benefit of MTN my account has been debited for 21 months! There is no history to show usage on that sim. I want my refund asap think I have been ****** enough. The contract number in question is ********** 182 please see to it that my hard earned money is returned because I will not walk away from this . I was transferred to the retentions department to cancel my number completely which is exactly what i did in 2016 the lady said to me i must wait for 1 month for it to be cancelled!!! Which means i will be billed of course. So money will be ****** from me for the 22nd time. I want you to address all my issues on this public forum. I want other unsuspecting cutomers to become aware of this **** and think twice before signing up with MTN. I spoke to Jabililsile Madiya Ref: 1- ********** 8546 regarding refund and i spoke to Hadifele Lekgepho Ref: ********** 72 regarding the cancellation of my number she paid she migrated it to prepaid to avoid me being billed I'd like to see that. Please treat this as urgent and handle my case personally. Regards
JC
Jeveshnie C's updateReviewer Update
03 Jul 2018, 18:49My contact details are as follows: ********** 226/ email: ********** **********
JC
Jeveshnie C's update03 Jul 2018, 18:49
Reviewer Update
My contact details are as follows: ********** 226/ email: ********** **********
JC
Jeveshnie C's updateReviewer Update
09 Jul 2018, 15:50Its been a week and not even a reply to acknowledge my post. Pathetic service!!!
JC
Jeveshnie C's update09 Jul 2018, 15:50
Reviewer Update
Its been a week and not even a reply to acknowledge my post. Pathetic service!!!