MTN - THE WORST SERVICE PROVIDER IN SOUTH AFRICA

I spend an average of R3500 per month on 9 business contract accounts with MTN. I have been a loyal customer of MTN for many years. Never have I experienced worse service from any South African company than I have had from MTN since lockdown commenced: 1. I needed a simple simswap as one of my staff lost his simcard. All MTN shops were closed so I called 135. No service agents please email a service Centre. "Yello. We got u" What a joke!

2. Around a week later I received an email response. All I have to do is buy a prepaid card and do a simswap per the instructions on my phone menu. Tried that. Didn't work.

3. Send another email. Another week goes by and I receive another email response. MTN needs some security questions answered. I comply and wait.

4. Five weeks later I'm still waiting.

Then I tried to make a payment plan for April as my businesses are all closed. Another joke. MTN shut all my lines until I paid in full for April.

MTN needs to leave South Africa. All you are doing is making vast profits without giving a damn about your customers.

Let's boycott MTN. Cancel your contracts. Join me on social media as I'm sure that you have had an equally ****ty experience with MTN SA.