MTN THE WORST SERVICE PROVIDER
<p>I have been an MTN customer for over 5 yeqars and I have to say 2016 has been the worst: you ***** data and airtime with no real explanation: your service champions are rude and unproffesional this has to be the most abusive relationship I have been in: I AM DONE: Like everyone else Im leaving you asnd your nonsense!!! Im DONE!!!!!! SIES</p>
Good day Nelisiwe,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
Kindly be advised that the system shows that the data bundles and airtime loaded were used up on internet connections. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of applications and automatic running of data applications. It may be worth controlling your data usage by ensuring you close applications after use and also clear the Browser Cache on your phone. You may also try turning the mobile data connection off when you don't need it. This is not recommended if you need constant Internet access for important apps such as email,but will definitely help reduce data usage. You may also contact our call centre and ask for the data support department for further assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Good day Nelisiwe,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
Kindly be advised that the system shows that the data bundles and airtime loaded were used up on internet connections. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of applications and automatic running of data applications. It may be worth controlling your data usage by ensuring you close applications after use and also clear the Browser Cache on your phone. You may also try turning the mobile data connection off when you don't need it. This is not recommended if you need constant Internet access for important apps such as email,but will definitely help reduce data usage. You may also contact our call centre and ask for the data support department for further assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***