MTN THE WORST SERVICE EVER!

MTN when is this madness going to come to an end? You should have had a contingency plan in place by now to assist your clients who are not able to get through to your call centre, or any other number for that matter. I have a claim against my insurance which has now been outstanding for more than a month! I just called Guardrisk Insurance who is the insurer, and they tell me they are unable to help the MTN clients as this must be done through MTN. I was given another number for MTN *** which just cuts out when you call it! I sent MTN an inbox message on Monday, as requested, and to date have not received an acknowledgement or response! I have been sending emails to the MTN helpdesk address and only get reference numbers, and nothing else! This whole sorry mess is unacceptable and very unprofessional from MTN! I cannot believe that a huge organisation like MTN have messed up this situation so royally!<br> I have been unable to do a sim swop and unable to have my insurance claim processed so that I can get a replacement phone. The ********* are having a field day as clients who have had their phones ****** are unable to block them or do a sim swop!