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Ronnie A

1 reviews | Active since May 2018

15 May 2018, 12:46

MTN the worst service

I would like to stress that after being a client of MTN for 20 years plus that their service is pathetic, I app**** for a migration contract on one of my business cell contracts, I copleted the migration details on their document and stipulated the contract and the price of the contract as I have two other contracts like these. I have been overcharged more than R200.00 for the past three months. The franchise store namely Your Cell Connection in Welkom has sent email after email to different departments and nobody seems to care to resolve the matter. My contract that I signed and my migration form stipulates the package and the amount. What is of great concern is that between my personal and two businesses I have in access of nine contracts with MTN and they still dont give a **** to resolve the issue. My next step will be legal action and also take this to the Media as MTN thinks they are to coperate to resolve issues in the best interest of their clients.

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Replies (2)
RA
Ronnie A's update21 May 2018, 11:25
Reviewer Update
I did not suck the contract price out of my thumb,it was given to me by the franchise store I deal with and I also have 2 other contracts on this package.If the migration could not be done on this package they should of informed me or the store I deal and I would not have proceeded with it.The fact is they contravened the credit act and I have the evidence of the migration contract I signed.I do not know how to attach the contract here.Please send a email address so I can forward my contract and all the previous communication from the MTN store
RA
Ronnie A's update22 May 2018, 09:15
Reviewer Update
I am still waiting for an email address so I can send the signed migration contract which was processed by the MTN store.My patience is running out as it is going for the 4th month now and if it is not resolved soon I am handing it over to my Lawyers.