RC
Ralph C

1 reviews | Active since Feb 2015

16 Feb 2015, 12:48

MTN the worst Post Service provider

<br> MTN the worst post service provide <br> <br> The shocking unacceptable services of MTN and the insurance department . It is practically impossible to make telephonic contact with them . Call their reception line u will hold of 10 to 15 min and if u are lucky the call will be answered and transferred their insurance . Be prepared to wait yet another 15 to 20 minutes before the call is dropped without the opportunity to speaking to a consultant . The same day after day . Try to speak to the receptionist \ Niomie "(011 )*** she completely refused to listen to other then to transfer to a call centre que that will never be answered <br> <br> Try calling the MTN Direct service store in Boksburg they never do answer at all . Went into the MTN Direct service store in Boksburg in person "

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Replies (1)
MTN South Africa
MTN South Africa's reply25 Feb 2015, 11:55
Official
Hello hplar,

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.


Thank you.
Kagiso
REQ:***