VJ
Vone J

1 reviews | Active since Mar 2009

23 May 2018, 15:10

MTN the worst possible provider!!!

Due to the lack of basic accounting my account was handed over. It has been 66 days since I was told that a response will be provided within 7 - 14 working days. I have sent follow up emails on a regular basis with the one response being more ridiculous than the other. I settled the account in full more than 6 months ago.

0
Replies (3)
MTN South Africa
MTN South Africa's reply24 May 2018, 04:58
Official

Good day Vone,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly note that you would need to call our contact centre at 135 and request to speak to our legal department for further assistance.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

VJ
Vone J's update24 May 2018, 06:18
Reviewer Update
No why must I be inconvenienced because MTN lacks admin and basic s****s! This was not as a result of me. This is MTN's utter lack of ability to do anything. MTN is responsible for this so MTN should be sorting this out!!!
VJ
Vone J's update05 Jun 2018, 14:04
Reviewer Update
Again MTN has no response to issue caused by them???