MTN THE WORST OF THE WORST.ZERO CLIENT SERVICE!!!!

Whilst i do understand the imposition COVID and the aftermath it has caused i need to report that in my opinion as an accountant MTN's accounts department is not operating at all. I make my monthly payment religiously on time and to ensure i make a real time payment every month. On 29 June 2022 i made my real time payment again with an confirmation e mail to the mtn accounts department.I follow this up with a separate e mail providing proof of payment. by the due date being the 3rd i start getting warning messages that my service is to be suspended due to non payment.This happens every month. I then attempt to get hold of one of their champions which would confirm the bank account is correct and they also confirm that the reference is correct but for some reason the payment is not allocated to the account. The next request is that i send through the official proof of payment and this the the point where the champion just disconnects our communication. I am 64 years of age and have been with them for 11 years.The champions at MTN talk to me as is they are doing me a favour and talks to clients with no respect although i remain polite at all times.ANYBODY READING THIS MESSAGE ..!!!PLEASE IF POSSIBLE DO NOT USE MTN IF YOU HAVE ANY CHOICE HONESTLY I DO NOT EVEN THINK SOME OF OUR GOVERMENT DEPARTMENTS WHICH CAN BE VERY POOR AT TIMES CAN BE THIS TERRIBLE IN SERVICE AND HAVE NO RESPECT FOR THEIR CLIENTS. ON TOP OF ALL MTN IS EFFECTING MY CREDIT RATING WHILST I AM PAYING CORRECTLY AND ON TIME.MY ACCOUNT IS IN FACT IN CREDIT BUT DUE TO THE NON ALLOCATION OF MY PAYMENT FROM THEIR SIDE I AM BEING PUNISHED.

I DO NOT HAVE MUCH EXPERIENCE WITH THE OTHER SERVICE PROVIDERS BUT I CAN NOT INVISAGE ANY OTHER BEING WORSE.IF SO WE ARE IN BIG TROUBLE IN SOUTH AFRICA!!!!