1 reviews | Active since Apr 2014
MTN THE WORST OF THE WORST
<p>I bought a new cellphone on contract for my daughter at MTN The Grove, Pretoria East on 6 June 2016. MTN is not after a week able to link her new phone on their system. After 5 visits to MTN The Grove and wasting at least 5 hours , and many empty promisess by three personnel members , still no service available on her phone. I bought the phone as a birtday gift for my daughter , she could not even recieve well wishes for her birthday on her new phone today!!</p> <p>The MTN The Grove shop is totally understaffed , the shop is the size of a small room , you never see the manager there etc. Customers are very unhappy and sit there for hours to be served. You are also very lucky if somebody at the shop answers your phone calls.</p>
Good Day Mariusandre,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation earlier, the new line is now active and the matter has been resolved. Please be advised that you may use the USSD code *141*5# ok and select option 1 to set your usage limit to R0.00.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
kind Regards,
Zukiswa
REQ: **********
Good Day Mariusandre,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our conversation earlier, the new line is now active and the matter has been resolved. Please be advised that you may use the USSD code *141*5# ok and select option 1 to set your usage limit to R0.00.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
kind Regards,
Zukiswa
REQ: **********