MTN - THE WORST NETWORK SERVICE PROVIDER IN SOUTH AFRICA

For the past 5 - 6 months, after making payment via my MTN app, MTN suspends my line. I have sent numerous emails to MTN to debit my account but I have not received one response from MTN. I have to call every month to have the line unsuspended. So this month after making payment AGAIN, i called MTN to unsuspend my line and they refused to as they are saying that my account is in arrears. The reason for the arrears is because they refused to debit my account after so many requests and having to pay via the app does not give you the accurate amount to be paid, so i obviously pay the amount the bill shows on the app. I have sent an email to customer care, the complaints department and still did not receive any response to date. The consultant by the name of William advised that even though it is not my fault, i still need to pay the arrears or take it up with the consultant in the store who tampered with my debit order. This is the worst service i have ever received from a network provider. My kids are at school and God forbid in the event of an emergency, the teacher will not be able to get hold of me because i have to make a payment arrangement with MTN and again i say even though it was not my fault. There are people out there who have lost their jobs and are not able to pay their accounts and these service providers still request for full payment. Completely disgusting to humanity!!!