1 reviews | Active since Jan 2017
MTN the worst network
MTN data was down on 8 October at 21:30. The call center had no response but we working on it. My daughter has a exam submission due but they could not be bothered. No alternate no time line except 2-24 hours, they would not call back as they cannot make a call (a cell company that cannot make a call how crazy). The call Centre was going home at 23:00 at time of writing this review. But what about all your customers still struggling with no data for which we paid? Our technician are working on it, we will know tomorrow. I suggested that during a down time the call center should stay open and support customers “oh we didn’t think of that”. Is this a boza network? I think not more like a bizarre network. How useless!!!
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with our QA Department and appreciate your patience while the investigation is underway.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with our QA Department and appreciate your patience while the investigation is underway.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,