MTN-the worst mobile network by far
<p>I have two problems with MTN. So according to MTN call centre agent Noxolo and her supervisor, if you have more than one application running on your cellphone, the second + applications will use your airtime even though you have mobile data bundles that you have bought from them. It is the first time I hear such nonsense or maybe I just don't understand how mobile data works. Secondly, I'm on a internet contract with MTN and for the third time this month only, my internet has been suspended because I'm apparently in arrears even though I've sent proofs of payments to the legal department, call centre agent: Gugulethu Mncwabe and MTN shops in Vereeniging and Three Rivers. I get reconnected only to get disconnected again, is there a problem with communication between departments and why am I, a paying customer, affected by all this incompetence? </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly provide us with the cell number or Id no for us to be in a position to investigation and resolve your problem.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly provide us with the cell number or Id no for us to be in a position to investigation and resolve your problem.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
REQ:***
Best regards,
Hi Mike,
Prepaid number *** and Internet contract number ***. The internet number is most frustrating because I use it for my business which means I'm losing money everyday MTN can't trace my payments that went through on my side, that I keep sending proof of payment for yet my service is suspended. Your speedy resolution of the matter will be appreciated.
Hi Mike,
Prepaid number *** and Internet contract number ***. The internet number is most frustrating because I use it for my business which means I'm losing money everyday MTN can't trace my payments that went through on my side, that I keep sending proof of payment for yet my service is suspended. Your speedy resolution of the matter will be appreciated.