1 reviews | Active since May 2016
MTN - The worst mobile company in Africa
<p>i have been an MTN subscriber for over 20 years. In the last few months I have had nothing but grief. After cancelling a data contract and receiving confirmation, I am still being billed for this after 9 months. In my stupidity I also ordered a new phone from a MTN online and was billed without having received the phone. And never received the data package promised with the phone. I have proof of all of the above. MTN, a useless company that will receive no more of my patronage, ever!!!</p> <p> </p> <p style="color: #000000; font-family: Tahoma; -webkit-text-size-adjust: auto;"><span style="color: #555555; font-family: 'Source Sans Pro', Geneva, Verdana, sans-serif; background-color: #ffffff;">Re: End of Contract [#***9]</span></p> <p style="color: #000000; font-family: Tahoma; -webkit-text-size-adjust: auto;"><span style="color: #555555; font-family: 'Source Sans Pro', Geneva, Verdana, sans-serif; background-color: #ffffff;">26.August 2015</span></p> <p style="color: #000000; font-family: Tahoma; -webkit-text-size-adjust: auto;"><font face="Arial">Good day Ashi,<br /></font></p> <p style="color: #000000; font-family: Tahoma; -webkit-text-size-adjust: auto;"><font face="Arial">Thank you for emailing <span style="font-family: Arial, sans-serif; font-size: 10pt;">Customer Care.</span></font></p> <p style="color: #000000; font-family: Tahoma; -webkit-text-size-adjust: auto;"><font face="Arial"><span style="font-family: Arial, sans-serif; font-size: 10pt;">We apologize for the delayed response.</span></font></p> <p style="line-height: 16px;"><span lang="EN-ZA" style="font-family: Arial, sans-serif; font-size: 10pt;">To cancel the contract we require 30 days’ notice. You may retain the number on the prepaid platform if no upgrade is done.</span></p> <p class="MsoNormal" style="margin: 0in 0in 10pt;"><span lang="EN-ZA" style="font-family: Arial, sans-serif; font-size: 10pt;">We look forward to being of service to you.</span></p> <p> </p> <p style="color: #000000; font-family: Tahoma; -webkit-text-size-adjust: auto;"><font face="Arial">Kind Regards,<br />Nomsa Tumbe <br />Customer Services<br />MTN SA</font></p>
Good Day Ashma,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. We are unable to access any information as these details were not provided on your post.
Kind Regards
Zukiswa
REQ:***
Good Day Ashma,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. We are unable to access any information as these details were not provided on your post.
Kind Regards
Zukiswa
REQ:***
Dear Zukiswa
thank you for the response. The the contract number is listed in my post - #***9.
regards
Dear Zukiswa
thank you for the response. The the contract number is listed in my post - #***9.
regards
