MTN the worst company to do business with

On the 23rd of October 2024 I was called to get a new contract. Great process went fast, dsv tried to deliver the phone on the 29th of October however biometrics failed. After phone was returned I got the run around about how mtn requested manual delivery. Fast forward to 5 November 2024. A new consultant calls me and informs me I have to restart the process. Went through the process, requested manual delivery as I know dsv has faulty fingerprint scanners. I was promised via Facebook messenger and email that manual delivery would take place. Unfortunately this was not the case and had.to go through biometrics again, only for it to fail again.

It's been a week now of phoning nack and forth and emailing. When I phone, consultants put the phone down in my ear. At one point I couldn't even get through to mtn because my number got blocked. After explaining and having to give my number to the Facebook messenger chat, miraculously I could get through to mtn again.

However the nightmare continues. Mtn, says I should refer to dsv, dsv says I should refer to mtn as they can't give out any of that information.

In the meantime I have numerous different consultants emailing me with different versions of events/ where the device is.

At the exact same time, I received an email to say that the contract has been escalated to be canceled. But also a message to say that manual delivery has been sent through.

I then decided to give one more call and then after speaking to 5 different consultants eventually found out that there's a third party involved called vasco connect. Mtn never mentioned a third party. And it seems that mtn has n9 control over what this third party does. Because the contract also can't be canceled by mtn as apparently it is not done by them, but never not one's was this mentioned.

In the meantime I received the following messages from consultants, none of which seems to be true through.

Wish I could post all the screenshots of different emails and different stories from the different parties involved. Such a nightmare coz I can't.do anything until this situation is solved.

Thanks for your patience. Please be advised that the shipping department has approved the manual delivery. And they have forwarded the manaul delivery approval to DSV.

-EM

Yes, I am 100% sure because we were included in the email that was sent by shipping department to DSV approving the manual delivery. You can even qoate this reference number #***5 when reaching out to this platform, the email from the shipping was pasted on.

-EM