PK
Pieter K

1 reviews | Active since Jan 2016

13 Apr 2016, 11:22

MTN the worst company in SA to do business with!

More than a year of trying to sort out my problem with many many branch visits and emails was unsuccessful. <br> A complaint on here with the headline \MTN *****ing me to pay the Nigeria fine?\" was met with a response from a Siphumezo on 30 Jauary 2016 that the matter will be escalated to the legal department. Nothing happened.<br> A second complaint from me under the headline \"Not even a complaint here could get MTN to help me\" got a reply from a Kevin on 4 April 2016 to say that an escalation will be sent to the legal department and a \"call back will be done during the course of today\". But guess what, still nothing from anybody at MTN.<br> <br> How difficult is it to solve a simple problem? How difficult is it for anybody at MTN to just pick up the phone and talk to me about my problem? <br> <br> I have read a week ago that MTN is the company receiving the most complaints from clients. And it is so easy to understand why!<br> <br> I am feeling helpless. What must i do now? <br> <br> "

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Replies (1)
MTN South Africa
MTN South Africa's reply14 Apr 2016, 13:50
Official
Hello Pietervk,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

We have sent the request now to the legal Supervisor to intervene and give feedback. You may email them *** for assistance.

Kind Regards,

Alice van der Merwe

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