MTN - the worst company in SA
<p>Hi everyone,</p> <p>I AM APPALLED BY MTN</p> <p>I have never been messed around so much by any company in my life. I am appalled by the services offered by MTN.</p> <p>Last year in March I started getting charged for content services. I never agreed to these charges nor accepted any content service charges. The charges amounted to over R10 000 over the next few months and when I complained I was told to contact WASPA who put me in touch with MIRA networks and Bonebase. After a number of emails and hours of the phone I managed to get WASPA to help me get a bit of a refund from these companies. I blocked all content services but again I got charged. It didn’t matter how many times I requested to block content services, and even received email confirmations from MTN and these two companies, I still got charged. Eventually I did a SIM swap and a number change and everything went well for a few months. However I was still being charged each month on the old contract number for content services. So I disputed these charges with my bank and had them reversed. The new number was working until last week. I called MTN and they said it was cos I hadnt paid for the content services that were now being charged to the new number! Another R400 in just a few weeks despite the fact that I had blocked all content services on this line. I phoned MTN (who’s customer services are terrible – you get cut off all the time, put on hold and are spoken to by someone who says the same thing every time: “I can’t help you sir, and I can’t put you through to anyone who can help, but I’ll escalate the problem and someone will call you back”. NO ONE EVER CALLS BACK.</p> <p>I am so disgusted my MTN’s terrible service that I feel they should be taken to court. I have been ****** of thousands of rands over the last year, I have spent hours on the phone at my own cost, I have wasted my time, I have driven to MTN Call Centres, MTN offices, MTN head-offices, and NO ONE EVER HELPS SOLVE THE PROBLEM. And no one seems to care.</p> <p>This kind of service is disgraceful, and the relationship with these ***** companies like MIRA NETWORKS and BASEBONE should be *******.</p> <p> </p> <p>Regards</p> <p>Neil Clayton</p>