MTN - the worst cell phone company in the world, and you cannot ever cancel your account.

MTN must have the worst service of any teleco anywhere is the world. In April this year a new contract was opened in my mothers name with MTN. She had an inexpensive existing contract, but did not open the new account. For the last 6 months MTN has taken over R4000 from my mothers bank every month. This is in spite of her reporting the ***** to the SAP and MTN. As a pensioner, this causes havoc with her finances. I personally tried called MTN a while ago to try and help, and gave up after 2 hours. It gets worse. The R4000 was agin taken off this month, which has now created a problem with my mothers medical aid - not something you want to happen. In complete frustration, I took my mother to an MTN branch to cancel the contact. Guess what you can't - you have to call them. Then it got worse. What was achieved and another 1.5 hour call - nothing? You get a continual run around, and then we are told that the contact (which expired in 2022), cannot be cancelled as it has just been resigned and runs now until 2025. They are quite happy to give you a cancellation quotation, but will not listen to the fact that the contract was not renewed. The person refused to put us through to a supervisor. Even worse, when you cancel the call and callback, you get routed back to the same person - 3 times. There is no where else to turn.