MTN The worst Call centre ever

Out of all the call centres I ever had to call MTN has always been my biggest challenge, Just to get through the 808 line you will be held up in a queue for more the 30-45min then your call being dropped automatically from the call centres side or their system they use maybe more then 5 or 6 times... What is happening in your call centre? are agents still there to be a service provider to us or is the company failing them with outdated technology and less resources... If the call volumes can not be managed by the current staff HIRE MORE PEOPLE! Its called job creation DAMN! we need to be assisted as well. does your customers not come first?