Mtn the worst by miles

I tried to cancel a contract by phoning 135 on 26 October 2023. A miss. Govender answered and told me I was a month too early to cancel the contract. She then told me I can upgrade 1 of my other contracts. So I did that and at the end of November 2023 a R260 was deducted for an early cancelation fee, that was never conveyed to me. I tried to get them to listen to the voice recordings. I laid a complaint at Mtn's ***** line, but was told it was not ***** but only a billing despute.Since then I was sent from pillar to post and given the runaround with no answers. Mtn informed me that Ignition was the company that upgraded my contract. Mtn is useless because I was told to submit an affidavit at Mtn office in Beaufort west. That affidavit was sent by the Mtn office to customer service and after a week it returned unanswered. Numerous calls later still no feedback only telling me to phone this and that numbers. Fed-up with Mtn.