MTN the worst

Item: MTN South Africa
Rating: 1
Author: Unknown B

MTN told me I can cancel my contract within 7 days after entering into a contract with them at no extra cost. I did exactly that, I cancelled my contract with them just after 6 days before getting the new phone, and now they want to damage my credit profile by saying I owe them. I never received a phone from MTN and now they want me to pay for a phone I don't have. I'm tired of MTN harassing me, handing over my "account" firstly to Saya Recoveries and now Hammond pole. So much for customer rights. I have submitted my complaint to the ombudsman, I'm tired of this harassment.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

19 Jun 2019, 08:56

Good day

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please note that I will escalate your query to the legal management team to assist and advise on a way forward. I will contact you with feedback.

We would like to assure you that we are actively working to improve our service levels.

Warm RegardsZenetta Portia ViljoenComplaints Management team

Best regards,

MTN South Africa's reply19 Jun 2019, 08:56

Official

Best regards,

Unknown B's updateReviewer Update

19 Jul 2019, 09:04

I'm still waiting for MTN for call me back. I'm tired of being harassed.

Unknown B's update19 Jul 2019, 09:04

Reviewer Update

I'm still waiting for MTN for call me back. I'm tired of being harassed.

MTN the worst

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