AA
Abbas A
1 reviews | Active since Sept 2015
11 Mar 2016, 09:32
MTN THE WORSE SERVICE PROVIDER
MTN responded on 01/03/2016 today is the 11th of March and there is no resolution, while you might have time I am going to get BLACKLISTED because of your INCOMPETENCE. Are you sitting in a cave rubbing 2 sticks together ? I want this sorted out and I want my account to be discounted or written off because you guys have failed in the arrangement I set up. To date I would of been almost done with this account yet you still cant get back to me in order to sort this out. I am actually in disbelief that it takes you 2 weeks for a simple request.
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MTN South Africa's replyOfficial
14 Mar 2016, 13:44Hello Abs@786,
We are truly sorry for the inconvenience caused.
We can confirm that the matter was escalated to the Legal Department as the account was locked and deactivated.
We've now requested the manager within our Legal Department to assist with getting the matter resolved as our previous escalation was not addressed.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
We can confirm that the matter was escalated to the Legal Department as the account was locked and deactivated.
We've now requested the manager within our Legal Department to assist with getting the matter resolved as our previous escalation was not addressed.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply14 Mar 2016, 13:44
Official
Hello Abs@786,
We are truly sorry for the inconvenience caused.
We can confirm that the matter was escalated to the Legal Department as the account was locked and deactivated.
We've now requested the manager within our Legal Department to assist with getting the matter resolved as our previous escalation was not addressed.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
We can confirm that the matter was escalated to the Legal Department as the account was locked and deactivated.
We've now requested the manager within our Legal Department to assist with getting the matter resolved as our previous escalation was not addressed.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***