MTN THE **** WITH HORRIBLE SERVICES

I cancelled the home router which was a month to month subscription in November 28 2024 due to non functionality. I was advised to drop the device at the nearest MTN store which is Clearwater mall next to Pick ‘n Pay. The guy who was helping (Kabelano) he completed all the paperwork and we both signed on 28/11/2024. On the 4th of December 2024 I was debited for the same router and I went to the shop to inquire, only to find out that it was not cancelled on the 03/12/2024. The guy by the name of Thabang told me that someone who supposed to help Ksbelo didn’t do it they’ll try again but chances of getting my money back are not possible since the same system will be showing the current date. January 2025 MTN debited my account again 😡😡 *****ing from my account now cause the router is in their possession since November. MTN is a **** I would not recommend anyone and most of my family are opting for another service providers should due to poor services. MTN doesn’t care how much you complain they don’t respond. I paid almost R1000 in advance for this router but they are taking me from pillar to post. Frank one the guy said from the shop said he would try to help after being fooled by Ksbelo several times but in vain