1 reviews | Active since Sept 2016
MTN The Thieving Networ****!
<p>MTN has hit an all time low. First they ****** me of R400 worth of airtime and data, and now after my contract has finished and MTN has acknowledged my cancellation email they are still billing me????? MTN Reimburse me IMMEDIATELY, you are in breach of the law and the contract. Try me again and you will be sued!!!! Absolutely DISGUSTED!!!!!</p>
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. Kindly note that your contract expired on the 21 September 2016 and the cancellation was scheduled to go through on the that day. Indeed the contract was cancelled on the 21 September 2016, your last invoice was finalised on the 13 September 2016 which was debited on the 30 September 2016. This means that the Billing is correct and no credit or refund is due to you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. Kindly note that your contract expired on the 21 September 2016 and the cancellation was scheduled to go through on the that day. Indeed the contract was cancelled on the 21 September 2016, your last invoice was finalised on the 13 September 2016 which was debited on the 30 September 2016. This means that the Billing is correct and no credit or refund is due to you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,