1 reviews | Active since Mar 2009

02 Dec 2018, 18:46

MTN the *******

17th Nov called 135 to query my anytime minutes. Not realising that MTN is *****ing my minutes while speaking to their MTN consultants via the 135, supposed to be a toll free number. It is definitely not the case with MTN. Make sure you check your balances before and after any calls to their toll free number. Wonder how long they have been *****ing from their clients when calling this number. I logged a complaint which I was informed it would take 24 - 72 hours for the billing department to sort out the matter. To date the minutes have not been refunded back to me / anyone called me regarding this matter. I don't trust MTN, so I won't call to follow up on progress as they will charge me again for the call. I want my minutes back immediately.

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Replies (1)
MTN South Africa
MTN South Africa's reply03 Dec 2018, 11:46
Official
Good day 
Thank you for bringing this matter to our attention.  We apologize for the delayed response and for any inconvenience incurred. 
We will investigate and provide you with feedback. 
 Warm Regards 
Sizwe Schoeman Complaints Management team 

Best regards,