MTN - the standard poor levels of service

Once again I've attempted to get assistance from MTN by writing to the Customer care email and received two separate reference numbers #*** (on Friday 05/02/21) and #*** (on Monday 08/02/21) with the reply stating they usually respond within 8-hours Monday to Sunday between 8am and 50 including Public holidays.... well 4 days' later and zero response. Nothing new I suppose!