EP
Emma P
1 reviews | Active since Oct 2015
02 Oct 2015, 10:43
MTN the service level is reflected in share price!
MTN, it seems you have a pretty serious problem to deal with, customer retention is ALL you have left in this market, look after it! Your share price seems to be in direct correlation to your service levels and you are now reaping what you sew.<br> I have one of the top packages. On your customer screen is says \VERY HIGH VALUE CUSTOMER". So when outgoing calls were suddenly restricted to calls within the MTN network on Wednesday 30th Sep"
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MTN South Africa's replyOfficial
05 Oct 2015, 08:36Hello Eparker710312,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply05 Oct 2015, 08:36
Official
Hello Eparker710312,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***