MTN, the ****, theft, ******* and abuse of a customer

My experience with MTN is nothing short of daylight a **** or *******.

3 months ago, I accepted an offer for a Voice and Data contract from MTN. The simcard was delivered as planned and I shared my RICA details. Thats it, that's the last form of service I received in this contract and it was a 3rd party. Since then, I am unable to do anything with this simcard, no calls, no sms, nothing.

I trying to seek resolution, I tried the call center. I made it through once, I started talking, and the call dropped. Not a call back to finalize. I tried several times again, but the call center always has high call volumes. Then I got clever, I sent an e-mail to ***. All I got was an auto response claiming they will reach me within 8 business hours.

MTN is holding me hostage or at ransom, if I don't pay, there goes my ITC score. If I pay and I get no service, they make a killing. So I have taken this up with National Consumer Commission.

My advice: stay away from MTN contract and prepaid(now here they sweep the floor with your face)