MTN the real pandemic

The real pandemic is MTN , I did my upgrade via app mistake of my life . Now my phone have a audio or mic issue what a nightmare I experienced to book my phone . It took me more than 2 hours to book the phone because I took my contract via app they don’t have access to My contract profile . We failed to disable the passcode bcs it is grey out , I was ask to take the phone to apple bcs there is nothing they can do. The phone was booked after someone from westgate MTN innocentia decided to listen to me and assist to book the phone . I got feedback now that my phone repairs had been declined bcs there is no pop that was not provided to me and there passcode that is not working and I reported it. Why do you have online deals knowing very well you don’t support or accept queries for online services or there is no process that covers the online upgrade queries ? Why must I go to apple store for passcode issue it’s not covered under contracts? When is the phone warranty going to expire as my phone shows 14 September 2021 but the consulted told it has to expired , what to believe ?. Just writing to lower my stress level bcs I know you won’t do anything since it’s your Culture not to care about clients .