CL
Caylin L
1 reviews | Active since Feb 2014
21 May 2018, 09:56
MTN - the professionals at ghosting customers
MTN...
I have been asking for months for a closing balance from you, yet no one responds. My phone then got ****** on Saturday, I immediately went in on Sunday morning to do a sim swap , where I was told it would be 2-24 hours to activate my new sim, however it's been 24 hours and my sim is still not activated!
Your contact lines don't work, you don't reply to your emails or even your Facebook posts, I am beyond fed up with your poor customer service.
The one thing I will give you though, your in-store staff are amazing.
besides the point, I need my number/sim to be activated and nothing is being done about it.
Fix this MTN !
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Replies (1)CL
Caylin L's updateReviewer Update
22 May 2018, 07:21Hi
I had to get a new sim swap done (which I'm really unhappy about because it's unnecessary payment again) And my sim swap is still not active, there is NO way I am going to pay for another one.
I'm already beyond ticked off that I had to pay TWICE for the sim swap, because the first one wasn't done properly!!!
CL
Caylin L's update22 May 2018, 07:21
Reviewer Update
Hi
I had to get a new sim swap done (which I'm really unhappy about because it's unnecessary payment again) And my sim swap is still not active, there is NO way I am going to pay for another one.
I'm already beyond ticked off that I had to pay TWICE for the sim swap, because the first one wasn't done properly!!!