MTN-The poorest service one can ever encounter

I am LIVID with MTN, I've been a customer for almost a decade now and this is my 3rd upgrade and the service is of the lowest grade. I made my upgrade with one of the companie*****ards Co) that partner with MTN regarding contracts and upgrades. I spoke to a sales lady named Anna who seemed so sweet in the beginning, we had almost finalised the whole upgrade in about 5mins until there was now a debate on what colour of the device I wanted, Anna kept on insisting on her choice of colour as the one I wanted was apparently out of stock(she went as far as saying even at the MTN stockist the colour was not available) I learned later that this was a lie(her concern was to make an immediate sale).

I went on to tell her that I don't mind waiting for stock to be available as I'll have the device for 24months and would like to be satisfied. We closed of the deal and told me delivery would take longer than the initial 3-10days as she'd have to wait for the availability of my device colour choice. Within 5days I got a call from the courier company to get my details, I thought to myself "what excellent service".

The joke was on me when the device arrived and it was the WRONG colour(the very same colour Anna insisted on). I immediately took it back to an MTN store by Boulders in Midrand and got helped by a lady named Denielle, she took the device and gave me a copy an invoice and of some silly email she sent to her supervisor asking for the device to be collected(I don't know how these documents help my case) there's no reference number, nothing to proof anything. I knew she didn't know what she was doing when she kept asking for directions on how to deal with my matter. I called Rewards Co to speak to Anna but apparently she doesn't exist, called the MTN store to ask for a reference and Denielle is never in, called MTN head office they say they can't handle the matter because I didn't do my upgrade directly with them but who will be debting money from my account monthly, MTN!!!

I've had it with their poor service, I've been transferred so many times I'm tired of hearing that stupid tone that they play when they put you on hold for a whole 10mins in between transfers and after that their calls automatically hang up after 17mins. That means I have to call AGAIN speak to a new consultant and explain my story all over AGAIN!! I am super annoyed and frustrated. Thanks for nothing, I'll be cancelling my contract with your company and taking me and debit orders elsewhere where they know what customer care is about!!