1 reviews | Active since Aug 2013
MTN the nightmare continues
I am confused with MTN so you agreed and communicated that my contract was canceled but you turn around and tke me to legal , after you apologised on Hello Peter and said my contract was cancelled and its a lie, now you have switched my number off and no one has contacted me and when i call noone can help or explain whats happening all am ever told is that legal will contact me, your the worst company ever, i wonder if ill ever get out of this madness, to top it off your affecting my credit scoring. you are sending me from pillar to post, your asked me to get an affidavit to proof that i did not approve the contract and you turn around and dont act on your own staff, please cancel this contract and move my number to prepaid, please!!!
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do pick up that there was a ***** upgrade done on the account, the term date was reversed and upgrade cancelled 13-12-2017. This contract expired 2017-11-01.
The account balance is R 1,721.20.
On the 16-11-2017 the account balance was R1118.40 still owing to MTN , The cancellation request was received from you on the 1-12-2017.
The account will be credited from December 2017 for invoices generated to the account. The credit will be for R602.80.
The contract will be cancelled and number converted to prepaid on Thursday.
You will be held liable for the balance owing of R1118.40 before the contract expired.
The open items report has been sent to you regarding this information of the owing balance to MTN.
Please make payment for the balance, once payment is reflecting the request will be sent to the legal department for the removal.
Absa Bank details
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number. C***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do pick up that there was a ***** upgrade done on the account, the term date was reversed and upgrade cancelled 13-12-2017. This contract expired 2017-11-01.
The account balance is R 1,721.20.
On the 16-11-2017 the account balance was R1118.40 still owing to MTN , The cancellation request was received from you on the 1-12-2017.
The account will be credited from December 2017 for invoices generated to the account. The credit will be for R602.80.
The contract will be cancelled and number converted to prepaid on Thursday.
You will be held liable for the balance owing of R1118.40 before the contract expired.
The open items report has been sent to you regarding this information of the owing balance to MTN.
Please make payment for the balance, once payment is reflecting the request will be sent to the legal department for the removal.
Absa Bank details
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number. C***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do pick up that there was a ***** upgrade done on the account, the term date was reversed and upgrade cancelled 13-12-2017. This contract expired 2017-11-01.
The account balance is R 1,721.20.
On the 16-11-2017 the account balance was R1118.40 still owing to MTN , The cancellation request was received from you on the 1-12-2017.
The account will be credited from December 2017 for invoices generated to the account. The credit will be for R602.80.
The contract will be cancelled and number converted to prepaid on Thursday.
You will be held liable for the balance owing of R1118.40 before the contract expired.
The open items report has been sent to you regarding this information of the owing balance to MTN.
Please make payment for the balance, once payment is reflecting the request will be sent to the legal department for the removal.
Absa Bank details
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number. C***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do pick up that there was a ***** upgrade done on the account, the term date was reversed and upgrade cancelled 13-12-2017. This contract expired 2017-11-01.
The account balance is R 1,721.20.
On the 16-11-2017 the account balance was R1118.40 still owing to MTN , The cancellation request was received from you on the 1-12-2017.
The account will be credited from December 2017 for invoices generated to the account. The credit will be for R602.80.
The contract will be cancelled and number converted to prepaid on Thursday.
You will be held liable for the balance owing of R1118.40 before the contract expired.
The open items report has been sent to you regarding this information of the owing balance to MTN.
Please make payment for the balance, once payment is reflecting the request will be sent to the legal department for the removal.
Absa Bank details
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number. C***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,