MTN The New Eskom

MTN... what happened to you... I have been a loyal client for around 6 years and and you used to be great but your customer service has become worse than eskom.

So you never debited my account on 25/11 then on 27/11 I get a notification to go pay it on the app. I try set my resub for same day so that I can pay but you cannot change the resub date so I try the EFT option which now wants me to pay R1116 (double my monthly premium) so I leave it for the set resub date of the 12/12.

1 day later 28/11 you put all my cell service off due to none payment (so 3 days later you put everything off)

I have been trying to resolve this for 2 weeks now but it is impossible to actually speak to someone there as you no longer actually have customer service centre's. So I took the email route I have loaded 2 queries where eventually after around a week the advisor tells me I need to pay R1116 and I question why I have to pay double only 3 days later then everyone just ignores me and does not respond.

I have had nothing but issues from you guys in the last year and your customer service is actually none existent.

I am counting down the days until my contract expires so that I never have to deal with MTN ever again.

To anyone reading this deciding whether or not MTN is a good choice for you... Let me save you a lot of pain and struggling and just stay far away.