MTN - THE MOST USELESS AND DISHONEST PHONE OPERATOR IN SOUTH AFRICA

I UPGRADED MY VARIOUS CONTRACTS WITH MTN IN NOVEMBER LAST YEAR. I WAS QUOTED CERTAIN AMOUNTS BY THEIR REPRESENTATIVE ISHMAEEL MOHOMED AND HAVE PROOF OF THESE QUOTES ON EMAIL. SINCE DECEMBER THEY HAVE BEEN OVERCHARGING ME. ISHMAEEL ADVISED ME TO LIAISE WITH THE COMPLAINTS DEPARTMENT WHICH I HAVE BEEN DOING SINCE JANUARY. NOBODY REPLIES! I HAVE BEEN EMAILING AND PHONING THE COMPLAINTS DEPARTMENT. NOBODY GETS BACK TO ME. I HAVE CALLED THE MTN HEAD OFFICE AND WAS TOLD THAT THE COMPLAINT WAS ESCALATED TO SHEILA NAIDOO WHO IS THE MANAGER FOR COMPLAINTS. SHE NEVER RESPONDS OR CALLS ME. IN DECEMBER LAST YEAR, THEY OVERCHARGED ME BY R4,955.17. IN JANUARY THIS YEAR, THEY OVERCHARGED ME BY R2,898.75. IN FEBRUARY, MARCH AND NOW APRIL, THEY CONTINUE TO OVERCHARGE ME IN VARYING AMOUNTS. THEY APPLY A DEBIT ORDER ON MY ACCOUNT SO THEY DO NOT CARE. THEY JUST KEEP TAKING MONEY OFF MY ACCOUNT. IF I STOP THE DEBIT ORDER, THEY WILL CUT OFF MY VARIOUS SERVICES! THE HEAD OFFICE WILL NOT GIVE ME AN EMAIL OR TELEPHONE NUMBER FOR ANYONE IN A POSITION OF AUTHORITY AS THEY HAVE "PROTOCOLS" IN PLACE AS PER THEIR SWITCHBOARD OPERATORS. IT IS CLEAR THAT MTN HAS NO COURAGE IN DEALING WITH THEIR MISTAKES AND RATHER PREFERS TO HIDE BEHIND LAYER UPON LAYER OF *********** PEOPLE. EITHER THAT OR THEY ARE FUNDAMENTALLY DISHONEST! PEOPLE NEED TO KNOW THIS