MTN-THE MOST UNCOMMUNICATIVE TELECOMMUNICATIONS COMPANY

I was in MTN Cresta in August to do a name change, submitted all my documents, and was informed it would take 7 - 14 working days. I am now 2 months down the line and MTN lost my documents (Bank statements, IDS, affidavit, proof of residence, and company registration documents), they are not sure what the request was "actually for". I was informed a regional manager would reach out to me, but have now been informed that my "inquiry has been escalated", obviously not to the regional manager. I am disgusted and shocked at the level of the inadequacy of all MTN staff I have tried to deal with, the lack of communication for a TELECOMMUNICATIONS company, and the fact that PERSONAL AND BUSINESS documents have vanished. The only store manager to contact me was from Clearwater, however, when I tried to speak to him, he was unavailable because he was stock-taking. I am not sure how long it takes to count phone covers and chargers, but thank goodness it's all accounted for, I guess. The only thing "bozza" about MTN is their ineffectual, uncommunicative, documents-losing, blame game idiocy which is rife from the most bottom level to the top since their head office seems to be shrouded in secercy with only a select few privileged enough to have a contact number for.