MTN THE MOST TRASH SERVICE PROVIDER

MTN HAS GOT HAVE THE WORST SERVICE IN ALL SERVICE PROVIDERS. I AM PRETTY SURE THEY ARE GETTING PAID FOR THE TRASH SERVICE

I would like to express great disappoint in the service received from MTN activation centre and MTN as a whole for what I could call disgusting service. The consultants are beyond rude!!

My mother took a new phone on upgrade a few days ago as a result her sim card was deactivated, it still has not been activated. She has called several times to have this fixed from someone else phone and was simply told to restart her device. She now does not have access to an MTN phone to call them again as her sim card is not working. I called the centre on her behalf ready with all her details and was rudely cut off with “we need to speak to her tell her to call us” when I respond with “how is she supposed to call you if her sim card is not working” I get answers like “no I do not know, I just take calls here, I am very busy.

I want to know how we are now supposed to deal with

1. The beyond rude service we receive from the consultants. 2. The sim that is still not working (she is missing many work calls as a result of this)

It is actually very upsetting that we are being treated like MTN is doing us a favour, when we are paying for these services! Please get your consultants in line I am honestly sick of their service.