1 reviews | Active since Mar 2013
MTN THE MOST PATHETIC OF THEM ALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
<p>we have "bought" 2 x Mtn contracts in December re 2 x tablets for my children for christmas. after a hell of a battle the tablets were received on the 22nd of December via courier service.</p> <p>the tablets were given out on christmas morning and yesterday on the 27th the tablet's screen did not want to move unless you tap it not touch it, tap it..</p> <p>i went to MTN in Malmesbury today..the sales lady there gave me an attitude that you wont believe.!!! turned her back on me when i phoned mtn myself and walked away..GREAT CUSTOMER SERVICE!!! will never visit that store ever in my life!!!!</p> <p>BUT THE BEST PART, i have been hanging on now for MTN for more than 15 min to get the email address for the ceo of MTN because if you phone the head office nr NOBODY answers!!!!!!!!!!!!!!!! fantastic customer service!!!!!!!!!!!!!!</p> <p>great now back to the tablets.. APPARENTLY you pay but when there is fault with NEW stock you have to wait 3 weeks for them to either repair or replace them !!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p>HOW PATETHIC CAN THAT BE...</p> <p>i have called the call centre they gave me the number for the OMBUDSMAN because they do not have their CEO details....</p> <p>AND YOU CALL YOURSELF A COMPANY!!!!!!!!!!!!!!!!!</p> <p> </p>
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that the matter has been escalated to the relevant functional unit for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that the matter has been escalated to the relevant functional unit for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
I AM STILL WAITING FOR A REPLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
CANCELL THIS CONTRACTS IMMEDIATELY!!!!!!!!!!
YOU ARE A BUNCH OF IDIOTS TRYING TO DO A COMMUNICIATIONS NETWORK..YOU HAVE NO CLUE WHAT CUSTOMER SERVICE IS ALL ABOUT!!!!!!!!!!!!!!!!!!!!!!!!
I AM STILL WAITING FOR A REPLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
CANCELL THIS CONTRACTS IMMEDIATELY!!!!!!!!!!
YOU ARE A BUNCH OF IDIOTS TRYING TO DO A COMMUNICIATIONS NETWORK..YOU HAVE NO CLUE WHAT CUSTOMER SERVICE IS ALL ABOUT!!!!!!!!!!!!!!!!!!!!!!!!
