MG
Malthi G
1 reviews | Active since Apr 2015
02 Dec 2015, 09:40
MTN the most frustrating and incompetant company
I Purchased a laptop in August 2014 - the product was defective since purchase. MTN has refused to authorise a new unit or provide me with a refund. I have been liaising with Aadil Khan from the Mount Edgcome office who has provided me with no assistance whatsoever. I am highly frustrated and cannot deal with their incompetence any longer. I suggest that no one supports this ridiculous company which is a joke and cannot assists at all. I have previously lodged a compliant on Helo Peter and MTN responded stating that they are sorry however they failed to take the matter any further. I am highly frustrated and disappointed and disgusted with MTN!!!<br>
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Replies (1)
MTN South Africa's replyOfficial
03 Dec 2015, 18:29Hello Malthi,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply03 Dec 2015, 18:29
Official
Hello Malthi,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***