MTN THE MOST DISGRACEFUL AND *********** MOBILE SERVICE PROVIDER IN SOUTH - AFRICA

<p>I requested a Contract cancellation on account no. A ********** on 5 November 2015. This was done telephonically and I spoke to Thobekile Khuzwayo. On the same day she e-mailed ********** requesting the cancellation advertising 30 days notice which I accepted. Also on 11 November 2015 I received a e-mail from Berlinda Manyaka with the subject "Cancellation request with reference number # ********** 1" enquiring what led to my cancellation request. The 24 month contract with MTN already had expired and the i-pads was no longer in use.</p> <p> </p> <p>On 30 March 2016 I received a e-mail from Thuso Raphalalani informing me that they could not cancel the above mentioned contract as requested in "November 2015" due to a arrear amount of R 1859,60. I was attthat time under the impression the cancellation was done as requested 5 months ago in 2015.</p> <p> </p> <p>The debit order nor the contract was ever cancelled by MTN and are still active. On 3 March 2016 I telephonically spoke to Smangele but no notes of the cancellation could be found on the MTN's system.</p> <p>On 11 March 2016 I again sent a e-mail to Sylvia Makgopa to backdate the cancellation to 5 November 2015 and to reverse all charges.</p> <p> </p> <p>Up to date I have not received any response from MTN and the debit order are still being raised. My account was handed over to MTN's legal department and are still reflecting arrear amounts. This is also reflecting negatively on my Experian Consumer report and eventially led to a down grading in my creditability and unsuccessfull loan application. </p> <p> </p> <p>Legal action will now have to be taken against this disgraceful and *********** mobile service provider. </p>