MTN the left hand has no idea what the right hand is doing.

In 2016 MTN suspended my account and handed it over to Saya Recoveries for what amounted to one missed payment. this was despite the fact I had been trying to resolve the matter via a phone call, Reference number ********** 334 and emails to which I never received a response. Since I have been dealing with Saya recoveries I have made regular payments and on 28/04/2018 after paying a total of R7,733.77 I was given a letter to say that I owed MTN no more money and I could close my account. I logged a call on the MTN website trying to find out what to do to cancel my account, I got no response, so I logged another one, and again I got no response. Eventually I emailed Customer Care, my query was forwarded to the legal department. I was three times I was asked how much I had paid Saya and three times I rep**** with attaching the letter from Saya stating that my account had been paid in full, because at that time I was not aware how much I had paid Saya in total. I received no further interaction from the legal department to any for the letters. On 06/06/2018 I called MTN Customer Care. I was put through to the legal department where I was told that I owed a further R 5,500.00 on my account. When I asked for an explanation of this amount, the agent from the legal department offered me the Ombudsman number as way of an explanation. Flabbergasted by this response I asked for his supervisor, who was apparently not in. I requested that the supervisor call me back and I was told I would get a call within an hour. I am still waiting for this call, a month later. In my frustration I took to Twitter and asked @MTNzaService for assistance. I got a DM requesting details related to the query, and was assured I would get a response from MTN. That was also a month ago and I am still waiting on feedback. I have messaged @MTNzaService numerous times requesting feedback and all my messages have been ignored.

My patience on this matter has now run out and I have no idea how to take this matter further.

I have a letter from March from Saya stating that I owe MTN no money, MTN say I owe them money but will not get back to me explain why. I have been trying to cancel my contract but MTN won’t cancel my contract because they believe I still owe them money, so every month my outstanding balance with them increase and MTN will not get back to me I have contacted customer support who escalate my calls to legal and legal is not getting back to me. Please refer to calls MTN calls

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No one at MTN wants to take responsibility for this matter and help me resolve this matter.