Mtn the ***est network there is
On Monday we app**** for a extra contract. We phoned mtn direct. So every day from Monday they just tell u its in possessing. At the same time mtn online keep calling. Then they tell u they can't do anything as there is an open application at a mtn store. We never went to any mtn store. Useless
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MTN South Africa's replyOfficial
11 Feb 2019, 13:44Good day Hendrik
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that because the account was on another persons name and was never transferred, the line could not be done by you as the person using that number. The number is now on prepaid where you can consider applying for a contract on your name.
The matter has been escalated to the sales management team to contact you directly for a suitable offer.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that because the account was on another persons name and was never transferred, the line could not be done by you as the person using that number. The number is now on prepaid where you can consider applying for a contract on your name.
The matter has been escalated to the sales management team to contact you directly for a suitable offer.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply11 Feb 2019, 13:44
Official
Good day Hendrik
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that because the account was on another persons name and was never transferred, the line could not be done by you as the person using that number. The number is now on prepaid where you can consider applying for a contract on your name.
The matter has been escalated to the sales management team to contact you directly for a suitable offer.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that because the account was on another persons name and was never transferred, the line could not be done by you as the person using that number. The number is now on prepaid where you can consider applying for a contract on your name.
The matter has been escalated to the sales management team to contact you directly for a suitable offer.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team