MTN – The horrible service provider.

<p>Is there anyone out there that can help with the bad service of MTN.</p> <p>My mother upgrade her MTN account on the 25th of May, as she urgently need a replacement for her unreliable current phone.</p> <p>Almost a month after the upgrade the phone is still at the warehouse, as the upgrade has not been released. As it would be, about a week ago she had to make an urgent call to my father as she needed his assistance urgently, only to be left with a broken phone the switch itself off, and this could have been avoided if she had her new phone.</p> <p>The problem is that the money for the upgrade was taken of her bank account at the end of May already. It is sooo funny, that they have given her 30GB of free data, which is only valid of the month of June, which is funny, as June is almost over, and she still doesn’t have her phone. (What a joke)</p> <p>The MTN call centre was phoned about 15 times already, requesting info on the upgrade. Only to be told they can only escalate the issue or they will look into the matter and phone her back, which never happens.</p> <p>Unfortunately there is no other avenue to proceed, or to follow up, but to phone the call centre which has absolutely no power of their own.</p> <p>Please is there anyone out there that knows anyone at MTN that cares, that might be able to assist.</p> <p>The service of this nature is absolutely unacceptable.</p> <p>My contact number is 083 ********** </p>