MTN - the height of incompetence

If i could give a lower rating, I would. Tried to open an MTN business contract via Mtn Business, they said they can't process applications. I went in store, once I got to the front of the queue, they said they can't process business contracts in store and that I should send an email. App**** for a contract over the Black Friday period. They took so long to process it, that I only received my phone on the 24th of December and my watch after new year. The buds were advertised as free with the purchase of the watch. The guy I dealt with said I cant have them as I should choose between the watch and the buds. He then changed tact and said that the buds would come with the watch but they didn't.

When I complained via customer care, they said the buds should come from Samsung. Samsung says they had no such promotion and if MTN advertised it then they should provide it. I left with my phone only to discover the Sim card was not working which they only fixed by more than a week later.

Customer care then asked me to provide a snapshot of their adverti*****t where the watch came with the buds. Certainly, they should have the ad considering it was in their own catalogue. I provided the same, and followed up and now its already February and still no buds.

After providing a litany of documents, the address on the invoice says Asiatic Bazaar, I can't imagine why. They also have not processed the debit order information with the application and now will surely make that my problem too.

Terrible service. Really maddening.