1 reviews | Active since Jan 2014
MtN the grove Nelspruit has the badest customerservicein the world
<p>Mtn the grove give their customersthr badest serviceand then customers have to suffer becausebof that. Leroy and Vusi both needbto disciplined. I have my new upgrade for 7 months,i told leroy 5 to 6 time i want insurance and he said he will do it. Now 4 weeks ago my phone was stollen only to find out that Leroy never did his work by doing my insurance. I am disguisedwith this service. And because of his negligence I the client suffers. Leroy neednto replace my phone even if he pays it him self.</p>
Good Day Tessa
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
This matter has been escalated to the management team of MTN Store - Riverside Mall for urgent attention and to contact you with feedback
Please note that to dispute the decline on your Insurance application you may call MTN Insurance Call Centre on ********** 084 or forward a dispute letter to fax number ********** or email **********
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Good Day Tessa
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
This matter has been escalated to the management team of MTN Store - Riverside Mall for urgent attention and to contact you with feedback
Please note that to dispute the decline on your Insurance application you may call MTN Insurance Call Centre on ********** 084 or forward a dispute letter to fax number ********** or email **********
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********