Mtn the grove
<p>My girlfriend took out a contract with mtn well over 4 weeks ago. It took mtn 2 weeks to phone us back just to say that they have activated the wrong contract and that this problem wil be rectified within 3 working days. After this given time we had to put up quite a fight to get them to give us the phone as we were going away for the weekend. More than a 10 days has since past and guess what still nothing. The number was ported 3 weeks ago so my girlfriend has been without a working phone now for about 3 weeks. Hours spent on the phone with the manager at Mtn the grove and still no joy. I did the exact same thing via cell c the grove and my phone was down for no more than 2 minutes!! This is the worst service that I have ever experienced</p>
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MTN South Africa's replyOfficial
08 Jun 2016, 08:21Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply08 Jun 2016, 08:21
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,